Professional Auto Body & Wrecker Service
        1304 W 19th St. - Panama City, FL  32405
                          (850)763-7905
The secret to our success? You!
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Insurance Claims Process

As the owner of the vehicle, you will need to report the accident to the insurance company. From that point on, Professional Auto Body will handle your claim.


A few things to keep in mind about the claims process:

Reporting the Claim  

You will need to do this as soon as possible after the loss in order to prevent needless delays. If you are given a claim number at this time, please write it down as it will be needed if we contact the insurance company on your behalf. You should also write down the name and phone number of the person you spoke with.

Contact Professional Auto Body 

Our staff is trained to ask you the questions that will allow us to assist you in an efficient manner. Because each insurance company has different procedures, the information we ask you for will vary based on your circumstances.

If the Insurance company writes the estimate 

If repairs are being paid for by the insurance company they will assign their own appraiser to write an estimate. Should this estimate be incomplete, Professional Auto Body will contact the insurance company during repairs so the appraiser can re-inspect the damage. During this re-inspection, the additional damage will be pointed out to the appraiser so that the additional costs can be approved.

Payment for Repairs 

Professional Auto Body will bill the insurance company directly for their portion of the amount due. Some companies will mail the payment directly to you in which case you will need to bring it with you when you pick up your completed vehicle. Your Customer Service Representative will be able to answer any questions you may have regarding payment.

YOUR CAR - YOUR CHOICE

Most people who have been in an auto accident immediately call their insurance company - a smart idea. The insurance company will direct you to a "preferred shop" that gives them discounts. But did you know you are free to take your car wherever you choose to have it fixed?

Florida state law allows  you  to decide where you want your vehicle repaired. If any insurance company attempts to coerce or intimidate you into going to the shop that they want, remember that it is YOUR vehicle and the final decision is YOURS.

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